We are a Business, can we open an Account?
Yes, we are happy to talk to you about opening an account with us. Either email or phone us on 09 478 7095
How do I know if my Hamper has been delivered?
Generally we send an email updating the status of your purchase, showing that it has been delivered
Do you deliver to Apartments?
We do, but our couriers have great difficulty with them. This is because there may not be a safe place to leave the parcel if no one is home, or because of security access to the building. If possible please give an alternate address for apartments or ensure someone will be home. A work address usually has someone available to sign for the delivery
Which Courier Service do you use?
We use New Zealand Couriers as our primary provider
I want my Hamper delivered Today?
We have a same day delivery service for the North Shore, Albany and Auckland Central City (CBD). We use Speedy or Urgent Couriers for this service at our discretion
What if no-one is Home?
Please specify if you specifically want the delivery signed for. New Zealand Couriers will leave the Hamper in a safe place. If there is no safe place or they were unable to gain access because of a dog or locked gate, they will leave a card in the letterbox. The recipient will need to ring the number on the card to arrange a suitable delivery time
Can I specify when I want my Hamper Delivered?
Yes, and we will endeavour to have it delivered on or one day before to save disappointment. We have a sticker which says ”NO peeking until…..” which we use if we think there is a chance the Hamper will arrive before your requested date
Do you Deliver on Saturdays?
Yes, BUT only to main towns. There are no Sunday or Public Holiday deliveries
Can I Pay by Direct Banking?
Yes, there is an option for this method (NZ only) at checkout. We will supply our Bank Account details so you can deposit funds into our Account. Once it has been received we will dispatch your gift
Which Credit Cards do you Accept?
We accept Visa, Mastercard and American Express
Is it Safe to use my Card?
Yes, We use DPS Payment Express which handles all our online payments with no information passing to us. It’s an international online security service designed for safety of transactions over the internet
What Currency will I be Charged in?
Your account will be charged in New Zealand Dollars (NZD)
Can I use PayPal?
Yes, PayPal provides industry leading security and fraud prevention systems and is so easy to use from all over the world
Do you sell Alcohol?
Yes, wine, beer and liquors are available in some of our Hampers and can be added to a Create Your Own Hamper. Please see our Terms and Conditions regarding the sale of alcohol
Do you Gift Wrap?
Yes, all our Hampers come beautifully presented and individual Gifts are ribboned and wrapped
Can I purchase Gluten Free Products?
Where possible, we identify goods as being Gluten Free (Gf), Dairy Free (Df) or Nut Free (Nf)
I want to add Flowers to my Hamper?
Flowers can be added to any of our Hampers but delivery can only be made within the Auckland Metro area
Do you sell Handmade Cakes?
Fresh Homemade cakes, biscuits and slices are available and are made fresh to order. Please allow an extra day when ordering. For freshness, please note that orders received on Fridays for handmade products won't be despatched until Monday
I want to make some changes to a Gift Hamper?
No problem, just give us a call 09 478 7095
or email us email@example.com
with your request and we will do our best to accommodate you
Can I Purchase more than one Hamper?
We are happy to combine purchases for you and will present them beautifully
What if a Product is Unavailable?
in the event that a product is unavailable we reserve the right to substitute a product of the same or higher value. Props may have been used in some photographs, unless listed it is not included in the Hamper
I live in Australia, can I place an Order?
Overseas orders for NZ delivery are welcomed and our products and service are 100% guaranteed. All orders are fully secure and will be confirmed by email
What is your Guarantee?
We offer 100% money back guarantee if you are not fully satisfied
What happens if my Hamper is Damaged?
Should a Hamper arrive in a damaged condition we will happily exchange it for a replacement or refund your money. We will however need the Hamper returned to us (at our expense)
I need to Cancel my Order?
Any cancellations prior to gifts being dispatched are accepted and a refund will be provided. However once an order has been dispatched it cannot be cancelled