Services We Provide

Gift Wrapping  |  Multiple Shipping  |  Advance Orders  |  Staff Gifts  |   Shipping Policy  |  Delivery Costs  |  Exchanges/Returns

Free Gift Wrapping

All orders will be gift wrapped with a card if requested. Once you are in the checkout area you will be able to write your gift card message in a comments box and choose your type of wrapping.

Multiple Shipping

Because of the way our courier costs are calculated when you are sending individual gifts to more than one lucky recipient please order each one seperately.

Alternatively for large orders going to numerous individual addresses please email us at orders@raptaboutgifts.co.nz or call 09 478-7095 with your purchase requirements and recipient addresses and we will do the rest!

Order in Advance

If you have a gift that needs to be sent on a certain date then let us know and we will do our utmost to have it delivered on or before due date with a note attached stating not to be openned until.... Many orders may go through 2 or 3 couriers to get to there destination and we are totally reliant on the couriers to get your parcel  there on the date required. This can be requested weeks or months in advance so as to ensure no more forgetting those important dates like Mum’s birthday or your Wedding Anniversary! Just remember to fill in the comments box with the date and any other details at the checkout process.

Client Gift Ideas

Whether you are a small or large business let us take the hassle out of finding the right kind of gifts for your clients. We have a range of gifts to suit your budget and we can source many other products, so if you have a specific item/idea in mind, give us a call!

Make sure your order is in early (at least 2-3 weeks) to save disappointment. Order now, tell us when you wish them to be delivered to your business and leave the rest to us!

Shipping Policy

• We use NZCouriers-non-signature & Fastway Couriers who are signature required companies for all Gift Baskets. If there is no one home to sign for the delivery then a calling card will be left with the courier details to organise delivery when convenient. Unless you specify that you would like the parcel left at the door.  We do not deliver to Private Bag or Post Office Boxes. Delivery days are Monday-Saturday. Dispatch days are Monday-Friday.
  
  
• Auckland Delivery - Generally delivered same day or next day courier.
  
  
• North Island Delivery - North Island delivery takes between 1 to 3 days. For a Saturday delivery request there is an additional charge of $5.00. All Rural Delivery (RD) addresses also incur a $4.00 surcharge and take up to 7 working days for delivery. Please note we cannot guarantee the exact time nor day of arrival.
  
  
• South Island Delivery - Allow 2 to 3 days for deliveries to the South Island.  For a Saturday delivery request there is an additional charge of $5.00. Should you require an overnight delivery please contact us directly. All Rural Delivery (RD) addresses also incur a $4.00 surcharge and take up to 7 working days for delivery. Please note we cannot guarantee the exact time nor day of arrival. 
  
  
• Waiheke Island is the same as a South Island delivery- 2 to 4 days.

Delivery Costs

International Delivery
We use NZCouriers International for shipping overseas. Any gift baskets sent overseas are repackaged to reduce volumn and therefore costs. Please contact us with the gifts you would like to purchase and destination. We will quote you the shipping costs.

Exchange/Return/Refund/Cancellations:

Should a gift arrive in a damaged condition we will happily exchange it for a replacement or refund your money. We will however need the gift returned back to us (at our expense) to Rapt About Gifts.

Should a gift be unsuitable it may be exchanged for a different gift of the same value. It must be returned back to us at Rapt About Gifts within one week of dispatch in an unused and resaleable condition. Please also let us know why you are returning it.

If a gift goes missing as the result of incorrect delivery address details given we are unable to provide a refund.

Any cancellations prior to gifts being dispatched are accepted and a refund will be provided. However once an order has been dispatched we cannot allow cancellations and refunds due to the difficulty of retrieving the gifts.