FAQ
We are a business, can we open an account?
Yes, we are happy to talk to you about opening an account with us. Either email or phone us on 09 478 7095.
How do I know if my hamper has been delivered?
Generally we send an email updating the status of your purchase, showing that it has been delivered.
Do you deliver to apartments?
We do, but sometimes our couriers can have difficulty with them. This is because there may not be a safe place to leave the parcel if no one is home, or because of security access to the building. If possible please give an alternate address for apartments or ensure someone will be home. A work address usually has someone available to sign for the delivery.
Can I get my hamper delivered today?
We have a same day delivery service for the North Shore, Albany and Auckland Central City (CBD). We use Speedy or Urgent Couriers for this service at our discretion.
What if no-one is home?
Please specify if you need the delivery signed for. New Zealand Couriers will leave the Hamper in a safe place. If there is no safe place or they were unable to gain access because of a dog or locked gate, they will leave a card in the letterbox. The recipient will need to ring the number on the card to arrange a suitable delivery time.
Can I specify when I want my hamper delivered?
Yes, and we will endeavour to have it delivered on or one day before to save disappointment. We have a sticker which says ”NO peeking until…..” which we use if we think there is a chance the Hamper will arrive before your requested date.
Do you deliver on Saturdays?
Yes, BUT only to main towns. There are no Sunday or Public Holiday deliveries.
Can I pay by direct banking?
Yes, there is an option for this method (NZ only) at checkout. We will supply our Bank Account details so you can deposit funds into our Account. Once it has been received we will dispatch your gift.
What currency will I be charged in?
Your account will be charged in New Zealand Dollars (NZD).
Will the recipient see how much I have spent?
At completion of Sale, the Purchaser of the Hampers and Gifts will receive via email a computer generated Tax Invoice. In your Gift we include your Gift Message, if required, and this is all the paperwork the Recipient will receive.
Are your Gift Hampers good for the environment?
Where possible for packaging we use wood-wool as it is natural, compostable and biodegradable. Our Gift Hampers are usually packaged in a re-usable item for example a wooden crate, belly basket or flax woven basket which all can be used for storage.
We are committed to acting responsibly when it comes to our impact on the environment. While we are not perfect we are doing everything in our ability to keep within a framework of Sustainability, Fair Trade and Reusability.
It takes a team effort to help our earth and we are Rapt (ha!) that we can spread the Reuse Revolution word.
What if the hamper is for a birthday but it says get well?
We spend considerable time coming up with Gift Hamper names that are creative, funky, desirable and are suitable to the products included. The recipient in no way sees the name of the Gift Hamper you choose, the name just identifies your purchase for correct despatch.
Do you sell alcohol?
Yes, wine, beer and liquors are available in some of our Hampers and can be added to a Create Your Own Hamper. Please see our Terms and Conditions regarding the sale of alcohol.
Do you gift wrap?
Yes, all our Hampers come beautifully presented and individual gifts are wrapped and tied with grosgrain ribbon, organza or cotton twill - no poly-prop ribbons found here!
Can I purchase gluten free products?
Where possible, we identify goods as being Gluten Free (Gf), Dairy Free (Df) or Nut Free (Nf) or Vegan (V). We understand that your recipient may suffer from a food intolerance. We endeavour to provide Healthy Hamper options in our Gift Hamper selections as we appreciate that sometimes dietary requirements and health consciousness is foremost in your Gift giving.
I want to add flowers to my hamper?
Flowers can be added to any of our Hampers but delivery can only be made within the Auckland Metro area.
I want to make some changes to a gift hamper?
No problem, just give us a call 09 478 7095 or email us info@raptaboutgifts.co.nz with your request and we will do our best to accommodate you.
Can I purchase more than one hamper?
We are happy to combine purchases for you and will present them beautifully.
What if a product is unavailable?
in the event that a product is unavailable we reserve the right to substitute a product of the same or higher value. Props may have been used in some photographs, unless listed it is not included in the Hamper.
I live in Australia - can I place an order?
Overseas orders for delivery to a New Zealand address are welcomed and our products and service are 100% guaranteed. All orders are fully secure and will be confirmed by email.
What is your guarantee?
We offer 100% money back guarantee if you are not fully satisfied.
What happens if my hamper is damaged?
Should a Hamper arrive in a damaged condition we will happily exchange it for a replacement or refund your money. We will however need the Hamper returned to us (at our expense).
I need to cancel my order?
Any cancellations prior to gifts being dispatched are accepted and a refund will be provided. However once an order has been dispatched it cannot be cancelled.