Delivery Information

Christmas Delivery 2021

Important Information: Cut Off Dates for Christmas 2021

Please note that there are delays in despatch and courier delivery time frames at this time of year due to volume and apologies in advance if any inconvenience is caused.

North Island – please place your order BEFORE 1pm Friday 17th December.
South Island – please place your order BEFORE 1pm Wednesday 15th December.
Rural Deliveries – please place your order BEFORE 1pm Wednesday 15th December. 
North Shore – we will deliver FREE of charge from Takapuna to Silverdale North Shore , area up until Wednesday 22nd December. *Please contact us if this North Shore delivery is required.

Please note that if your order is placed AFTER the cut off times stated above, it MAY NOT arrive in time for Christmas Day. We will continue to despatch all orders until the last courier pick up on Thursday 23rd December but we cannot guarantee delivery before Christmas Day. Please also note that due to stock levels and supply issues, substitutions are used and your Gift Hamper may vary from the photo, however we do not substitute on quality or value.

Gift Types

Packaging - all Hampers and Gifts are wrapped securely and carefully packaged in a strong cardboard outer for freight. Where possible for packaging we use wood-wool as it is natural, compostable and biodegradable.

Finishing Touches - so many of our Gift Hampers and Gifts are finished with our gorgeous striped grosgrain ribbons. We love the touch and feel of real, soft texture so no poly-prop plastic found here!

Refrigerated Products - orders received on Fridays for cold products will be dispatched on Monday, unless Saturday delivery is applicable. Cold products are packaged in Chill-tainers with re-usable gel ice packs.

Fresh Flower Arrangements - are delivered Auckland Metro / North Shore only.

Delivery Information

Courier Providers - we use New Zealand Couriers.  For our same day service we use Speedy Couriers.

Standard Cut Off Times - same day Auckland is 10am. North Island and South Island courier is 1pm

Despatch - days are Monday-Friday as couriers do not pick up at weekends. We do not deliver to private bags or post office boxes.

Apartments - couriers regularly have trouble delivering to apartments during the day. Consider a work address as the preferred option.

Hospital Deliveries - please check with the Hospital to confirm the patient hasn't been discharged. Please provide a Ward Number and ensure the correct name is used.

If No-one Is Available To Receive Your Parcel it will be left in a safe place, unless you specify that you want it signed for. The courier will not leave it if he feels it is not safe. A card will be left with instructions to ring so the recipient can arrange a suitable delivery time.

Re-Direction Fee may be charged if the address details given to us are incorrect. You are responsible for giving us the correct delivery address.

Weekends And Public Holidays

Weekend Orders - orders received over the weekend will be processed the following Monday morning.

Saturday Delivery is available for large towns only. We cannot guarantee that it will be delivered on the Saturday if requested, as we have no control over the Couriers who work those areas. Check the New Zealand Courier website for more information.

Sunday and Public Holidays - there are no deliveries on Sundays or Public Holidays.

Order in Advance - if you specify a certain date for delivery we attach a sticker on the outer carton requesting the recipient "No peeking until the............". This enables us to make sure your Hamper gets there on or just before the specified date, to avoid disappointment.

Bulk Consignment - may be available for corporate orders. Please contact us.

Delivery Times

We can't tell you exactly when a gift will be delivered - we can only give you an approximate timeframe.

Auckland Delivery - 1-2 working days.

Auckland Same Day Urgent Delivery available - North Shore, Albany and Auckland Central. We may be able to deliver same day to the rest of Auckland as far south as Manukau for an additional charge. Please contact us.

North Island Delivery - North Island Delivery takes between 1 - 3 working days.

South Island Delivery - Allow 2 - 3 working days for deliveries to the South Island.

Waiheke Island Delivery - Allow 2 - 3 working days for deliveries to Waiheke Island.

Rural Delivery/Remote (RD) Addresses - incur no extra charge but can take an additional 1-3 working days depending on the Couriers schedule.

Delivery Costs

Pick up where applicable, by Arrangement between 9am - 3pm.

Auckland - Free Freight.

Auckland Hospital Delivery - Free Freight.

Auckland Urgent same day Delivery is available with an additional charge. Please contact us.

North Island - Free Freight.

Waiheke Island - Free Freight.

South Island - Free Freight.

South Island Overnight - delivery is available with an additional charge. Please contact us.

Rural delivery at no extra charge.