Eco Pompom

Free Delivery NZ Wide!*

Auckland - Free Freight.

Auckland Hospital Delivery - Free Freight.

Auckland Urgent same day Delivery is available to most areas with an additional charge. Please contact us.

North Island - Free Freight.

Waiheke Island - Free Freight.

South Island - Free Freight.

Rural delivery at no extra charge.

Pick up where applicable and excluding liquor items as per our current Liquor License, is by Arrangement only weekdays between 9am - 3pm.

Gift Types

Packaging - all Hampers and Gifts are wrapped securely and carefully packaged in a strong cardboard outer for freight. Where possible for packaging we use wood-wool as it is natural, compostable and biodegradable.

Finishing Touches - so many of our Gift Hampers and Gifts are hand tied with our gorgeous striped grosgrain ribbons. We love the touch and feel of real, soft texture so no poly-prop plastic found here!  Our handmade wax seals are included as a finishing touch and every Gift Hamper is unique due to the handmade nature of each item.

Refrigerated Products - cold products are packaged in Chill-tainers with re-usable gel ice packs.  Please note, we cannot dispatch or cold or fresh products or flowers to Rural delivery addresses.

Substitutions - in the event that a product is unavailable we reserve the right to substitute a product of the same or higher value, and as close to your original item as possible. We pride ourselves on supporting small and local artisan businesses and love including their goods in our Gift Hampers.  As a result, items can become unavailable on occasion and without a lot of notice.  We will not substitute an item unless the quality and aesthetic meet our extremely high design standards.  Props may have been used in some photographs, unless listed it is not included in the Gift Hamper. 

Delivery Information

Courier Providers - we use New Zealand Couriers.  For our same day service we use Speedy Couriers.

Standard Cut Off Times - same day Auckland is 10am. North Island and South Island courier is 1pm.

Despatch - days are Monday - Friday as couriers do not pick up at weekends. No pickup or delivery on NZ Public Holidays. We do not deliver to private bags or post office boxes.

Apartments - couriers regularly have trouble delivering to apartments during the day. Consider a work address as the preferred option.

Hospital Deliveries - please check with the Hospital to confirm the patient hasn't been discharged. Please provide a Ward Number and ensure the correct name is used.

If No-one Is Available To Receive Your Parcel it will be left in a safe place, unless you specify that you want it signed for. The courier will not leave it if he feels it is not safe. A card will be left with instructions to ring so the recipient can arrange a suitable delivery time.

Re-Direction Fee may be charged if the address details given to us are incorrect. You are responsible for giving us the correct delivery address.

Weekends And Public Holidays

Weekend Orders - orders received over the weekend will be processed the following Monday morning.  Orders received on Fridays for fresh or cold products will be dispatched on Monday, unless Saturday delivery is applicable.

Saturday Delivery is available for large towns only. We cannot guarantee that it will be delivered on the Saturday if requested, as we have no control over the Couriers who work those areas. Check the New Zealand Courier website for more information.

Sunday and Public Holidays - there are no deliveries on Sundays or Public Holidays.  Orders for fresh or cold products placed over a Long Weekend will be dispatched the next available Business Day.

Order in Advance - if you specify a certain date for delivery we attach a sticker on the outer carton requesting the recipient "No peeking until the............". This enables us to make sure your Gift Hamper gets there on or just before the specified date, to avoid disappointment.

Bulk Consignment - may be available for corporate orders. Please contact us.

Delivery Times

We can't tell you exactly when a gift will be delivered - we can only give you an approximate timeframe.

Auckland Delivery - 1-2 working days.

Auckland Same Day Urgent Delivery available - North Shore, Albany and Auckland Central. We may be able to deliver same day to the rest of Auckland as far south as Manukau for an additional charge. Please contact us.

North Island Delivery - North Island Delivery takes between 1 - 3 working days.

South Island Delivery - Allow 2 - 3 working days for deliveries to the South Island.

Waiheke Island Delivery - Allow 2 - 3 working days for deliveries to Waiheke Island.

Rural Delivery/Remote (RD) Addresses - incur no extra charge but can take an additional 1-3 working days depending on the Couriers schedule.